Privacy

Privacy Policy

At Scape360 Property Management Ltd. (“Scape360,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, including land clearing and landscaping, utility management, equipment procurement, estate security services, fees collection and administration, building maintenance, and professional property services, or interact with our website, emails, or other communication channels. By using our services or website, you agree to the practices described in this policy. Please read it carefully.

1. Information We Collect

We collect personal information to provide tailored property management solutions for estates, gated communities, real estate developers, and individual property owners in Nigeria and through our international partnerships in the US, UK, Canada, Germany, Singapore, and other countries. The types of information we may collect include:

  • Contact Information: Name, email address, phone number, and mailing address provided during free consultations, inquiries, or service agreements.

  • Property Information: Details about your estate or property, such as location, size, and service requirements, to deliver customized services.

  • Financial Information: Payment details for transparent billing processes, securely handled during fees collection or service payments.

  • Website Usage Data: Information collected via cookies or analytics tools, such as IP addresses, browser type, and pages visited, to improve our website experience.

2. How We Use Your Information

Scape360 uses your information to deliver high-quality property management services and enhance your experience. We may use your data to:

  • Process and fulfill service requests, such as scheduling land clearing, security installations, or utility management.

  • Communicate with you about project updates, proposals, or inquiries via email, phone, or other channels.

  • Provide transparent financial reporting for fees collection and administration, ensuring clarity and trust.

  • Improve our website and services through analytics, ensuring a seamless and user-friendly experience.

  • Comply with legal obligations in Nigeria and other jurisdictions where we operate through our global partnerships.

3. Data Sharing and Disclosure

We respect your privacy and do not sell or share your personal information with third parties except as necessary to provide our services or as required by law. We may share your information with:

  • Trusted Service Providers: Contractors or suppliers involved in delivering equipment procurement or other services, bound by confidentiality agreements.

  • International Partners: Trusted suppliers in the US, UK, Canada, Germany, Singapore, and other countries for sourcing advanced equipment, ensuring compliance with privacy standards.

  • Legal Authorities: When required by Nigerian law or other applicable regulations to protect Scape360, our clients, or the public. All shared data is protected with robust security measures to maintain confidentiality.

4. Data Security

Scape360 employs industry-standard security practices to protect your personal information from unauthorized access, loss, or misuse. We use secure servers, encryption, and access controls to safeguard data collected during free consultations, service agreements, or website interactions. While we strive to ensure maximum protection, no system is completely immune to risks. In the unlikely event of a data breach, we will notify affected clients promptly and take appropriate measures to mitigate any impact.

5. Your Rights and Choices

As a client, you have rights over your personal information, subject to Nigerian and applicable international laws. You may:

  • Request access to or correction of your data provided during consultations or service engagements.

  • Opt out of marketing communications by contacting us at info@scape360.com.

  • Request deletion of your data, subject to legal or contractual obligations (e.g., financial records for fees collection). To exercise these rights, contact us at (+234) 803 123 4567 or info@scape360.com. We will respond promptly in accordance with applicable regulations.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze site performance. These tools collect non-personal data, such as browsing patterns, to improve our digital presence and service delivery. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality. We ensure all tracking complies with privacy best practices and applicable laws.

7. International Data Transfers

As a Nigerian company with global operations, Scape360 may transfer data to international partners in the US, UK, Canada, Germany, Singapore, or other countries for equipment procurement or service coordination. We ensure all transfers comply with Nigerian data protection laws and international privacy standards, using secure protocols and contractual safeguards to protect your information.

8. Updates to This Policy

Scape360 may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. We will notify clients of significant changes via email or through our website. Continued use of our services or website after updates constitutes acceptance of the revised policy. For questions or concerns, contact us at info@scape360.com.